For those of us who have been involved in the online world for more than a few years, the latest incarnation of the web is pretty exciting stuff. The connections and interactions via blogs, podcasts, twitter, Facebook, Flickr, friendfeed, YouTube, etc, brings us closer together with other people on the other side of the country, the other side of the world, or even in our own neighborhood in ways that have never been possible before.
There is some awareness of the echo-chamber nature of the social media world, but I’m not at all worried about that, mainly because the rate of adoption of these tools is picking up speed. I wonder how many people in the television industry were worrying about the rate of television adoption in the early 60s?
But when creating a social media marketing campaign, one has to remember that not everyone is connected using these tools, and even if they are, they’re not necessarily aware of you, or the fact that you’ve got some cool things happening online.
So another best practice: bridge the gap between social media and face-to-face interactions. I recently went to a restaurant in Boston with a sticker in the window that read “People love us on Yelp”. I had actually found the restaurant because I used the Yelp iPhone application to give me a restaurant recommendation near my current location.
Having the Yelp sticker in the window accomplishes two things: It welcomes Yelpers who arrive to the restaurant for the first time, making them feel special and at home. It also may create curiosity in non-Yelpers to check out that web site. And creates awareness for Yelp at the same time. This is a great example of bridging the gap, even when your virtual company has little or no physical presence.
Example number two of bridging the gap: One of the hottest social media campaigns, inside the credit union world or out, is Young and Free. The first incarnation launched in Alberta, Canada. Now there’s a sister campaign that has launched in Houston. One of the neatest aspects of getting this off the ground is the amazing Go Mobile/Guitar Hero/Info truck that Trey is driving around from event to musical event. Many young folks in the target demographic are using social media and networking tools, but they wouldn’t necessarily come across the campaign unless there is some bridge from their world to finding the CU’s social media site. This fun, tricked-out truck, which is camping out at events that young folks are at fits the bill perfectly.
What marketing efforts do you see that nicely bridge the gap between the online and physical worlds?