Posts Tagged ‘presentation’

Subway gets a dose of Social Media

July 22, 2010

Last night I had the great pleasure of a double-dose of Social Media goodness. My evening began by presenting a session on social media for credit unions for the Hartford Chapter of the Credit Union League of Connecticut. My host was Fred Brown, Marketing Director of Northeast Family Federal Credit Union in Manchester CT. Fred is also very good friends with Credit Union Man, and schedules all of Credit Union Man’s appearances.

I was very glad that Fred designed the chapter meeting to be out of the ordinary. The meeting was held at the Berlin Batting Cages in Berlin CT, and the evening’s agenda was dinner at Subway, followed by my presentation, wrapping with a scintillating round of mini-golf. Little did I know, nor the Subway employees, nor other patrons, that we were TAKING OVER THEIR SHOP for a presentation. Here are a few photos of this most memorable of engagements:

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HOW AWESOME IS THIS? Wow, just wow.

After the mini-golf wrapped up, I headed over to Eli Cannon’s Tap Room in Middletown CT (known as MiTown to the cool kids), just 10 minutes away from Berlin, for a meetup of the PodCamp CT organizers. I found out about this meetup because several of my friends posted the event on Facebook THAT MORNING. So, to my surprise, here was an event minutes away from where I would be, later that same evening, across the state line.

I take immense pleasure that the impetus for holding this initial PodCamp CT is that a few veteran PodCampers such as Aldon Hynes and Paul Monaco attended our PodCamp WesternMass 2, and asked themselves why there couldn’t be a PodCamp CT. I was thrilled to lend support and offer guidance, since I have hosted two PodCamps, a BarCampBank, and have attended numerous “camps” of various types on both coasts, both in the US and Canada. I’ve attended: FacebookCamp Toronto, PodCamp Boston 2 & 3, BarCampBank SF 1, BarCampBank NewEngland, BarCampMoney NY, PodCamp WesternMass, BarCampBank BC, REBarCamp PHL. I’m excited to have PodCamp Boston 5, REBarCamp ORL, and PodCamp CT on my calendar.

I’ve met so many INCREDIBLE people at these various events, and consider myself blessed to consider them all friends. (Well, Facebook friends at the least!)

Side note: I bet Larissa, nor Tim, ever dreamed that her “Difference Between Banks and Credit Unions” video would be shown on the wallpaper, below the air conditioner, of a Subway sandwich shop located at the Berlin Batting Cages in Connecticut for a CU Chapter meeting.

Look who’s talking about YOU!

June 14, 2010

I’ve had the great pleasure of presenting this social media topic (or online community communication is perhaps a better term): Look who’s talking about you. I was first invited to give this presentation by Jodi Torres (Thanks Jodi!) of CU Tech group for her organization’s Spring Consortium in Boston. I also presented this information to the Northeast Harland’s User Group in Portsmouth NH (Thanks Andrea!), and will give a webinar on it for EverythingCU.com this Thursday, June 17, as well.

This information is based on my own online experiences, and also draws heavily on groundbreaking work done by William Azaroff way back in the dark ages of social media (approx 2006-07 AD). Way back then, blogging was still the primary connection media, meaning Facebook and Twitter had not yet exploded in popularity. I’ve also drawn on the experience of various PR professionals in how to handle critiques (and worse) of your organization online or offline.

Here is a list of resources for further exploration on the topic, as well as links to first-hand information I covered in the presentation:

WILLIAM AZAROFF, Monitoring your brand health
WILLIAM AZAROFF, Responding to bloggers
DREW McLELLAN, 6 Steps to take if your company is criticized in a blog post
JOHN SOAT, Reputations at risk
MORRISS PARTEE, Motrin gives itself a migraine
CHRIS LOCKE et al, The Cluetrain Manifesto
RYAN UNDERWOOD, Tell us what you really think
LESLEY LAMBERT, BofA is on Twitter for the win
STEFAN BETZOLD, SM Monitoring Tools-an overview
DAN SCHAWBEL, Top 10 reputation tracking tools
DARREN BAREFOOT, I wanted to love Vancity, but now I loathe them
CULLEN WATERS, Vystar CU – Worst bank ever
JEFFRY PILCHER, Fighting axe grinders and their online vendettas

Thank you, Doug True, Forum Solutions, and Trabian

October 7, 2008

Symposium 2008I had the privilege of speaking to credit union professionals last week at this year’s Partnership Symposium. This unique event was hosted by Forum Solutions and Trabian. I had heard last year’s event was quite the happening, via the CU blog/twittersphere, from such sources as Trabian’s Open Source CU. In fact, last year’s event was one of the first times I learned something valuable from someone (Brent) twittering at a conference (when Shari Storm was speaking) that I wasn’t attending in person.

My presentation was on strategies for successfully building community online. In the first part of my talk, I made the case for why online community building is a natural and important extension of a credit union’s offline community. I then presented seven strategies that I’ve found to work in creating EverythingCU.com’s online community of 6404 credit union professionals, and showed ways in which credit unions are applying those same strategies in their own online community building efforts.

I enjoyed immensely the Q&A portion of the event with moderator Ron Shevlin, and loved the questions that he asked me (as well as all of the other speakers). There is only one question that I would have answered differently had I anticipated it, and that is the question, “for which CUs is online community building NOT right for?” My off-the-cuff answer was that it’s not right for CUs who don’t care about community and run their shops just like a bank. But what I should have answered is that it all depends on their members and potential members, and what online communities currently exist for those people. If there already exists an online community for a CU’s core membership, then it makes no sense to re-invent the wheel. Instead, staff of the CU should join and participate in the existing community. But if there is currently no online community for the core membership, then there is a huge opportunity for the credit union to fill the void.

My only disappointment from the week is that the internet bandwidth was not sufficient during my presentation for it to be recorded. But I have posted the slides of it here. I am gratified that Andy LaFlamme of Maine State Credit Union live blogged my talk on the CU Loop.

StretchIt was an honor to be asked to present, and a joy to reconnect with so many CU colleagues, as well as meet so many participants in the CU blog/twittersphere in person for the first time. Extra special thanks to the gracious Forum Solutions team, including Doug, Jen, Leah, Kristi, Ashli, Cameron, and Andy for taking such good care of us during our stay, and making us all feel like rock stars. The stretch limo taking me and Tim McAlpine back to the airport was an extra nice touch. (I’m sure the limo was for keynoter Tim, and I just happened to be catching a ride at the same time.)
(Photo credit: Gene Blishen)


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